RETURNS & DELIVERY
Milk Boutique currently accepts payment in the form of credit card (American Express, Visa, and Master Card). All purchases shipped within California will be charged sales tax.
We offer FREE USPS Priority Mail shipping on all domestic orders as well as paid UPS and FedEx shipping options. Orders received before 5pm Monday-Friday PST (Pacific Time) will be processed within 24-48 hours pending item availability and credit card approval. Any order received after 5pm PST will be processed the following business day. Please note, we do not ship on the weekend or holidays. Paid shipping and handling costs are based on delivery service, price and weight of the item, insurance, and destination. Once your order has shipped, a tracking number will be sent via email.
All international shipping costs are based on delivery service, price, weight, destination, and insurance. We offer UPS, FedEx, and USPS International shipping options. Milk Boutique is required to accurately declare the value of all international orders on customs forms and packing slips. All customs duties, taxes, or fees are the sole responsibility of the customer.
PLEASE NOTE: Footwear shipped internationally may or may not come with the product's original shoebox. We will try our best to ship the item in its shoebox however, due to the extra expense of shipping oversize packages, we cannot guarantee it. Customers who wish to have the original shoebox mailed should contact us directly via email to arrange payment and delivery options.
CHANGES OR CANCELLATIONS TO ORDERS
Once an order has been shipped, we’re unable to make any changes. If you need us to cancel an order, please reach out to us right away and be sure to include your order number in your request. We’ll do our best to catch it before it goes out! Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact us right away.
LOST OR STOLEN PACKAGES
If you believe your package has been lost in transit, please contact us right away. Unfortunately after an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.
RETURNS & EXCHANGES
Milk Boutique does not offer refunds. If you wish to return an item, you may return it to us within 7 days after receiving your order for exchange or store credit only. We ask that you ensure all items remain unused and are returned in their original package with all tags attached. Please note: ALL ACCESSORIES, SHOES, LINGERIE, SWIMWEAR, AND SALE ITEMS ARE FINAL SALE. No exceptions.
If you wish to make a return or exchange, please email email@example.com to receive an Return Authorization code. This code is required for us to accept any returns/exchanges and the customer is responsible for all shipping fees incurred. Returns will be processed as soon as possible but please allow up to two billing cycles for the return to appear on your credit statement.
Milk Boutique has the right to deny any refund that does not meet our return and exchange policy requirements.
PRICE ADJUSTMENTS & PRICE MATCHING
One-time price adjustments on full-price merchandise within seven (7) days of online order ship date are offered at the discretion of Milk Boutique. Price adjustments will not be done for items with a reduced price. We only offer sales for a limited time, so by buying early you ensure that you get the style in the color and size you want.
Should you wish to request a price adjustment or price match on a full price item, please email us at firstname.lastname@example.org or call us at (323)-951-0330.